A solid solution
We use Altru across the whole organization. It has helped us with the client journey from their first visit through membership to the …
Overview
What is Blackbaud Altru?
Designed for General Admissions Organizations
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
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- No setup fee
For the latest information on pricing, visithttps://www.blackbaud.com/ticketing/alt…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Altru?
Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.
According to the vendor, this solution enables users to:
- Centralize all the information they need to know about their visitors, donors and members.
- Boost efficiency to focus on their mission.
- Streamline their external and internal communication efforts.
- Engage and cultivate visitors and supporters more consistently and effectively.
- Access the power of ResearchPoint directly within Altru
Blackbaud Altru Features
- Supported: General Admission Ticketing
- Supported: Real-Time Membership
- Supported: Unified Constituent Record
- Supported: Fast and Intuitive Front Desk Sales
- Supported: Embedded Analytics
- Supported: Intuitive User Interface
- Supported: Responsive Webforms
Blackbaud Altru Screenshots
Blackbaud Altru Competitors
Blackbaud Altru Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Blackbaud Altru Downloadables
Frequently Asked Questions
Designed for General Admissions Organizations
Reviewers rate Support Rating highest, with a score of 9.2.
The most common users of Blackbaud Altru are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
December 05, 2019
Altru does everything "well enough" to keep around.
Score 7 out of 10
Vetted Review
Verified User
Our museum uses Altru for all of our daily admission and 3D movie tickets, as well as advance sales and registration for museum programs, workshops, and events. We also use it for all of our group sales (including rentals, docent-guided tours, education programs, and community outreach programs), donations, memberships, and patron/prospect relationship management. About 70% of employees at the museum use Altru for their job. It has generally allowed us to centralize our revenue streams and have a clear picture of every patron's interaction with our organization.
- Development - prospect management, memberships, donations
- Visitor Services - ticket sales for programs/special events
- Marketing - communications, web form management
- Web Management - no online portal for site "registrants," little customization, and no group sales
- Group Sales Management - unable to change orders after complete, not user friendly
- Ticket Sales - not user friendly, restrictive, event check-in clunky
- Able to connect with about 7,000 constituents in marketing communications because we can have donations, tickets, memberships, etc. all in one database
We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
50
Finance, Membership Management, Prospect/Donor Relationship Management/ Stewardship, Group Tours, Facility Rentals, Visitor Services, Education, Community Outreach Programs, Data Analysis, etc.
1
Must be able to demonstrative strong administrative support and computer/technology literacy
- Daily Admission
- Membership
- Donors/Donations
- Education Programs
- Group Tours
- Movie Tickets
- Programs/Special Events
- Facility Rentals
- Facility Rentals - using the Group Sales feature to book locations of the museum for specific guests
- Education programs - creating programs offered by the education department and booking them in group sales for specific schools (use program categories and group types to help maintain data cleanliness
- Data analysis - using query/oData to view ticket purchases and create dashboards of attendance data
December 21, 2018
Altru - a well-rounded POS and CRM database
Score 8 out of 10
Vetted Review
Verified User
We are a museum, venue, and nonprofit who uses Altru as our organization's POS system and customer relationship manager. At least half of our staff utilizes Altru on a regular basis for sales, membership tracking, or reporting. Altru tracks patron activity, allowing us to understand our customer's interests and better segment mailing lists for digital or print marketing. Altru also helps us manage membership at a higher level.
- Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
- Membership management, including membership card mailing, recurring memberships, and renewal reminders.
- Being an all-encompassing database rather than forcing you to use multiple databases.
- Great customer service and client support, including ongoing updates to better the system.
- Has a merchandise inventory management system.
- Could use more reporting filters rather than depending on us knowing how to build a query correctly.
- Limitations on emailing tickets to patrons.
- Limitations on refunding capabilities if multiple refunds are needed on the same order.
- Could improve outward-facing online forms and the ease with which customers build a shopping cart and update their own account.
- Improved membership management, growing our program by 100%.
- Improved our attendance tracking and ability to see true patronage.
- Keeps all our data in one place!
April 25, 2018
Altru - Giving up a little to gain a lot
Our museum uses Altru as an institutional constituent database. We chose Blackbaud's product to find a way to merge multiple data points across multiple departments - education, ticketing, reservations, donors, volunteers, shop, marketing and finance. Our goal was to better understand visitor use of our site to develop stronger experiences, target marketing, and philanthropic asks.
- Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
- Constituent tracking provides powerful data tools to understand all points of contact with visitors.
- Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
- Query system not user-friendly for management with limited database background.
- Limited company-to-user support outside of an online community of users. No long term account managers for program.
- No email analysis tools for eblasts.
- Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
- Altru has given us the potential to turn users from multiple entry points into members and donors.
- Through the institutional calendar, we have shrunk our total space use conflicts between departments.
- Increased out mailing list capacity by combining points of contact into one location.
Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
This product is used across many departments including Sales and Events, Education, Front Desk Ticketing, Philanthropy, Finance, Administration, and Volunteers. The core feature of tracking a user across all points of contact makes this interdepartmental approach work best.
6
We have an Altru Team consisting of members from different departments within the institution. There should be at least one database manager with background in writing queries and excel to get the most out of the program. A well written data standards guide is a must as well as institutional commitment. Altru provides quality on going training worth taking advantage of.
November 14, 2017
Altru - the good, the bad and the meh.
Altru is used in various capacities throughout our organization. It is used as a donor and member database and is our primary point of sales systems through visitor services. We also use Altru to manage our events and programs, as well as to process program registrations and RSVP's. Additionally, Altru is used to create HTML emails used for our e-blasts and designated membership emails.
- Point of Sales system, which is very user-friendly, and easy to navigate.
- Member Database, which is easy to search through to locate information on patrons.
- Event Calendar and Listings, which is organized and color coded.
- Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
- Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
- Customizing web forms for program registration is a little bit difficult to figure out and to execute.
- It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
- It is very easy to process payment and entry fees to our Museum and programs.
- It is easy to retrieve accurate information and records of patrons.